Frequently Asked Questions

Find answers to the most frequently asked questions.

Reçois ton cadeau

General

What is Sushi Taxi?
Sushi Taxi is a Quebec restaurant chain specializing in creative, accessible sushi. It offers an experience centered on delivery, takeout, and shared enjoyment.
What's the difference between this site and the ordering platform?
This site showcases the brand, products, and general information. Food orders are placed through a dedicated platform for better order management. Orders for promotional items or grocery products are placed through this website.
Do you offer catering?
Yes, you can visit our Catering page for all the details.
Do you have a loyalty program?
Yes, Sushi Taxi offers a loyalty program, the Taxi Program, which lets you earn rewards on food purchases. Full details are on the Rewards page.
How can I contact customer service?
You can reach customer service through the form on the Contact page.

Food Orders

How do I place an order?
Order online in a few clicks, by phone, or directly at one of our locations.
Can I customize my order?
Yes, many of our creations can be adapted to your preferences and allergies.

Product Orders (Grocery/Merch)

How do I order products?
Our grocery products and promotional items are available online and in-store.
What delivery options do you offer?
Delivery is available throughout Quebec, or you can pick up your order directly at one of our locations.

Catering and Group Orders

Do you offer catering?
Yes, we offer platters and packages designed for events and groups.
How much lead time should I allow for a group order?
We recommend placing your order at least 24 to 48 hours in advance.

Restaurants and Locations

How many locations do you have?
Sushi Taxi has several locations across Quebec. The full list is available on the 'Our Restaurants' page.
Do all locations offer the same menu?
The menu is shared across the whole network, but some creations and promotions may vary from one location to another.

Payment

What payment methods do you accept?
We accept credit and debit cards, secure online payment, and cash in-store.
Is online payment secure?
Yes, all online transactions are encrypted and processed securely.

Returns and Refunds

What is your refund policy?
If a problem arises with your order, contact the relevant location and we'll find a solution quickly.

Can't find the answer you're looking for?

Contact our customer service team through the Contact page, and our team will get back to you as soon as possible.

Contact us